
Frequently Asked Questions
-
Yes, you will receive free updates based on the package you choose:
- If you purchase the Yearly Plan, you will get free updates for 1 year.
- If you purchase the Lifetime Plan, you will get free updates forever.
👉 We recommend the Lifetime Plan for better long-term savings.
-
Great decision! All major brands use mobile apps to provide seamless access to member cards and loyalty points.
If you need a mobile app, we offer a bundle package that includes both the plugin and the mobile app. This is a cost-effective option compared to purchasing them separately. 🚀
Would you like to explore the bundle package? Let us know, and we’ll assist you! 😊
-
The latest version of the mobile app that supports RevoMax will be available on March 10, 2025. We will start the setup and installation from that date, following the order queue. Your mobile app will be ready by March 20, 2025, at the latest.
-
Yes, we have provided an option for that. You can upload your own member card image from the settings menu.
-
Yes, you can create tiered membership levels and configure different settings for each tier. You can set a minimum spending threshold for each membership level. Once a customer reaches the required spending amount, their membership status will automatically upgrade to the next level.
-
Yes, you can enable this feature from the [Points and Setting Menu].
-
Yes, it is fully compatible with:
- WooCommerce Currency Switcher
- WPML Currency Switcher
-
Yes, the plugin includes an option to set a minimum cart amount required before redeeming points.
-
No, the plugin does not support decimals for points, so it is not possible to assign decimal points (e.g., 8.5 points). However, it does support decimals for monetary values. For example, you can apply a $35.50 discount when redeeming 100 points.
And the good news is, you can choose the rounding of the points your customers earn, either rounding up, down, or to the nearest number.
-
Yes, you can configure the number of points awarded to users on their birthday in the settings. They will get points automatically according to their date of birth.
-
Yes, this feature is available. You can grant points on special occasions such as Valentine’s Day, Eid, Christmas, New Year, or Black Friday.
-
Yes, the system automatically sends an email to users whenever they earn points (SMTP email is required). You can also customize the email design, including images and text.
-
Yes, you can select which product categories will not earn points. Likewise, you can also choose which categories will be eligible to earn points.
-
Yes, we have provided this feature. You can select specific products that will earn points and exclude others from the rewards system.
-
Absolutely! You can assign points to selected users while excluding others from earning points. This gives you complete control over your loyalty program.
-
Yes, the admin can edit users’ points from the Users & Points menu. For each user, you can increase or decrease their points balance as needed. You can also add a description so both the admin and the user can see the reason for the adjustment.
-
Yes, absolutely! You can continue using the plugin even after 1 year. However, you will no longer receive updates.
-
We have tested the plugin with many popular WooCommerce themes, including:
- RevoWOO
- Avada
- Woodmart
- Flatsome
- Electro
- Storefront
- and many more
All these themes work perfectly with our plugin. If you face any compatibility issues with your theme, please contact us, and our team will assist you.
-
We understand that there are some countries that do not support Paypal. Don’t worry, you can choose to use VISA dan MASTERCARD (credit card / debit card) at checkout and payment.